
Burner Troubleshooting Chart
Pilot Does Not Light/Stay Lit
Clean orifice with compressed air
Gas pressure out of range
Adjust to proper gas pressure
Pilot orifice fitting leak
Re-direct draft away from unit
Safety device has cut power
Check limits and airflow switch
Remote panel in “Vent” mode
Check wiring, sensor, and ignition
controller. Check spark gap as shown
below.
Main Burner Does Not Light
(Pilot is Lit)
Replace combination valve
Defective flame safety controller
Replace flame safety controller
Pilot fails as main gas valves open
and main gas begins to flow
Plug the first burner port next to the
pilot gas tube with burner cement
Main gas pressure too low
Increase main gas pressure – do not
exceed 14 in. w.c. inlet pressure (5 psi.
on size 4-5 heater)
Decrease airflow if possible
Gas controls not wired properly
Thermostat setting too low
Increase thermostat setting
Unit locked into low fire
Defective modulating gas valve
Check/replace modulating valve
Thermostat setting too high
Decrease thermostat setting
Unit locked into high fire
Thermostat wired incorrectly
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